At bubbalove.com.au we pride ourselves in getting our fantastic kids toys and accessories to you as quickly as possible. You may also be pleased to know we only use Australia Post to deliver your order to you.

Delivery/Shipping Cost

Our shipping costs are based on the combined weight of your shopping cart and its destination. Orders over $100 get FREE SHIPPING - conditions apply - see our special offers page for more.

Should you wish to get a shipping cost calculated prior to checkout, click the “Estimate Shipping & Tax” link located above the Grand Total on Your Shopping Cart page.

Depending on where your order is being shipped to, you can expect to pay the following for shipping:

Dispatch Times

Orders are dispatched during normal business hours, on the same or next day the order is placed. Exceptions apply to custom orders or larger items. In the case of larger items, check for an estimated waiting time on the product’s page.

Delivery Time Estimates

If you’ve been given a tracking number you can track your order here

Australia Post will only deliver packages during normal business hours. Unless you specified otherwise when placing your order, you may be required to sign for your delivery.

Depending on where your order is being shipped to, once we’ve dispatched your order, you can expect it to arrive within the following time estimates (note: some items may be dispatched separately):

Delivery Instructions

If you have any special delivery instructions please enter them in the "Order Instructions/Comments" textbox when you checkout.

Please understand that bubbalove.com.au will not be responsible for any missing parcels, when a request to leave without a signature or outside an unsecured premise has been applied to the delivery.

Should you require a customer order or even something in a super rush? Simply contact us. We'll always do our best to accommodate your requests.

Missing Parcels

We certainly hope your parcel never goes missing. Should you realise your parcel has not been delivered within the estimated delivery (as mentioned above in the Delivery Times Estimates section) try these handy steps:

• Check for a courier calling card, these can misplace easily and are prone to being blown away by the wind or held by family, neighbours and friends.
• Check with your local Post Office or Mail Sorting Centre.
• Check with us... You can reach us here

Returns & Exchanges

Should you not be entirely satisfied with your purchase, bubbalove.com.au gladly accepts Returns & Exchanges. Please note this is subject reasonable terms and conditions.

To return or exchange a purchase:

1. Contact us within 30 days of your purchase, quoting your order number and the items you would like us to investigate. If you’re able to send us any images please do, this may speed up the process (once you’ve made contact we’ll let you know how you can do this).
2. We may then ask you to return the item(s) to:
• PO BOX 857
  Hillarys WA 6923
  Australia
3. Upon receiving your returned items, we'll begin processing.
4. We’ll do our best to perform a fast turnaround, however please allow up to 7 business days for us to complete processing.

Terms and Conditions:

• For returns:
• Bubbalove.com.au will offer a store credit. If this is not sufficient please note we can only reimburse via online bank transfer (Australia only) or money request via PayPal.
• We do not refund for change of mind, however should a product be faulty or a description misleading and/or inaccurate, we shall gladly refund the item less any discounts or promotions applied to the original order.

• For exchanges:
• Bubbalove.com.au may in some cases charge a delivery fee for incurred shipping costs, to return item(s) to the customer.
• The customer is responsible for all costs incurred to return parcels to bubbalove.com.au. We recommend a traceable mode of delivery as we will not be held responsible for any parcels that are lost or misplaced.
• Any item(s) must be unused and in its original packaging, with tags intact. If item(s) returned to us are suspected to be anything other than its original condition, the item(s) shall be returned to the customer. In addition to this, bubbalove.com.au reserves the right to charge the original postage cost to return of any item(s) to the customer.
• Strictly no returns or exchanges on custom made, sale or discounted order items.

Cancellations

If you've recently placed an order with us and wish to cancel, please contact us immediately.

Terms and Conditions:

• If your order has not been dispatched yet, we shall gladly cancel and refund your order in full.
• Bubbalove.com.au reserves the right to charge a reasonable restocking/administration fee for any cost incurred during the cancellation of any order.
• If the parcel has already been dispatched, the customer will be responsible for its return. In this event, our Returns and Exchanges policy may apply.